Returns

Right of Withdrawal

In accordance with Article 52 of the Consumer Code, Customers have the right to withdraw from the agreement without any penalties and without specifying the reason, within 14 days from the receipt of the goods, by prior written communication to be forwarded to: Beauty San S.p.A., Via Rimini 37, 59100, Prato, Italia.

In the communication, Customers shall specify the product/s on which they want to exercise the right of withdrawal. The written communication shall specify:

  • the intention to exercise the rights granted by law;
  • the indication of the purchased product;
  • A copy of the original sales letter that the Customer has received
  • Item code/s, in case of partial withdrawal.
  • Bank details for the transfer (IBAN Code of the Customer’s current account, and BIC/SWIFT Code for foreign Customers).

Customers are only required to pay the shipping costs. The right of withdrawal shall exclusively apply to items that are intact upon return.

According to law, Beauty San S.p.A. undertakes to refund the Customer in the manner and terms agreed upon by the parties. Alternatively, and exclusively with the prior consent by the Customer, it will be possible to provide a substitute product.

The right of withdrawal cannot be exercised if the product is not intact, i.e.:

  • In absence of the original packaging;
  • In absence of integral elements of the product (accessories, gifts, etc.);
  • If the product is damaged.

The right of withdrawal can be exercised exclusively by Consumers (i.e., natural persons who purchase goods for purposes not related with their professional, commercial or entrepreneurial activity); therefore, it cannot be exercised by legal entities or natural persons who act for purposes related to the professional activity they may perform.

Return costs are borne by the Customer.

 

Return of Damaged Goods

In case of delivery of an item that has been damaged during transport, Customers are not charged any costs, since Beauty San S.p.A. is responsible for the transport of goods. In any event, in case of possible damage, Beauty San S.p.A. kindly asks Customers to sign the delivery note and write “unchecked” in order to help it to improve its service.

 

Warranty and Responsibility

Within the limits of availability described above, Beauty San S.p.A. guarantees the delivery of products that are identical to those indicated and described in the website. Beauty San S.p.A. guarantees the authenticity of the products.

Manufacturer’s responsibility shall apply to all of the products sold. In case of packaged products, the manufacturer is also responsible for the truth and completeness of the information provided on the packaging. On the website, images are provided for the sole purpose of facilitating Customers’ identification of the products.